IT systems development and maintenance – we know how to take care of your IT infrastructure

This person has the overall responsibility for all support and maintenance projects. He/she is the first point of contact for all support requests and ensures that all requirements and projects are coordinated within the support team.

The Support Manager is responsible for the delivery of support and maintenance services in accordance with customer contracts. Ensure that contractual service levels are met and that all support and maintenance tasks are performed efficiently and effectively.

This is a specialist working at the first level of support, receiving requests from users. He/she is the first contact for users, gathering information about incidents. If necessary, he/she escalates requests to higher levels of support.

These specialists work at the second level of support. They are qualified to solve configuration problems and make simple changes to programmes. They work closely with customer service specialists to process requests efficiently.

Specialists at the third level of support are responsible for requests that require significant changes to current solutions. They have in-depth knowledge of the IT system and are able to solve complex problems and perform advanced development work.