Development & Maintenance
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Ensure the business continuity of any organisation's IT infrastructure. Well implemented and efficiently functioning systems are the foundation of a business.

Britenet's experienced team not only maintains, but also develops existing systems with new features. In the event of failures or errors, we respond immediately as we work in a variety of cooperation models, including 24/7.

IT systems development and maintenance - we know how to take care of your IT infrastructure

1100+

IT Specialists

17

Years of Experience

200+

Clients

Programmers talk about IT project development

Support Team

Our experts will take comprehensive care of your systems

Support & Maintenance Manager

This person has the overall responsibility for all support and maintenance projects. He/she is the first point of contact for all support requests and ensures that all requirements and projects are coordinated within the support team.

Support Manager

The Support Manager is responsible for the delivery of support and maintenance services in accordance with customer contracts. Ensure that contractual service levels are met and that all support and maintenance tasks are performed efficiently and effectively.

Service Desk Specialist

This is a specialist working at the first level of support, receiving requests from users. He/she is the first contact for users, gathering information about incidents. If necessary, he/she escalates requests to higher levels of support.

Programmers, Testers, Analysts

These specialists work at the second level of support. They are qualified to solve configuration problems and make simple changes to programmes. They work closely with customer service specialists to process requests efficiently.

Administrators, Programmers, Senior Programmers

Specialists at the third level of support are responsible for requests that require significant changes to current solutions. They have in-depth knowledge of the IT system and are able to solve complex problems and perform advanced development work.

Our services support many industries

Support in the digital transformation of your organisation

Optimise your IT infrastructure across multiple technology areas, ensuring efficiency, cost-effectiveness and the satisfaction of individual departments within your organisation.

Choose comprehensive support for peace of mind on systems

1

I. Support Level

Solves basic problems for system users and collects the necessary incident information to be passed on to the second level of support, if necessary.

2

II. Support Level

Solves all tasks related to system misconfigurations and simple software changes.

3

III. Support Level

The team solves problems that require significant changes to current solutions.

4

IV. Support level

Redirects the request to external service providers (if such integrations/systems exist).

Put the maintenance and development of your systems in trusted hands. We are at your service

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