Modern Delivery Center for an international aviation company

Challenges

Our Client – one of the leading companies in the international aviation market, offering comprehensive fleet solutions – was looking for a trustworthy IT partner who, thanks to the knowledge and experience of its experts, would be able to carry out technological optimisation of processes and accelerate the digital development of the company. The company's previous technology partner did not meet its expectations – using offshoring services involved too many problems due to, among other things, cultural differences, time zones, and a misunderstanding of the project's values and requirements.

The company, due to the need to adhere to strict internal employment restrictions, was struggling with insufficient resources to carry out many key tasks. In addition, in 2021 the company bought a large aircraft lessor for around $30 billion, which became part of their structure. It became a huge technological challenge to bring the two companies together with one set of processes and IT systems.

A Delivery Center with a dedicated team of professionals created by Britenet – including an HR Business Partner and Site Manager – guaranteed the company's accelerated growth and effective migration of new technologies, and in turn increased the efficiency of ongoing tasks.

Britenet's victory in the international tendering process was determined, among other things, by optimised internal processes, an extensive management structure, positive references from international corporate clients, and certified office space. By replacing the existing offshoring service with nearshoring cooperation, our client began to gain additional benefits resulting, among other things, from the lack of cultural differences, a common time zone and the ease of understanding market requirements and needs.

Solution

The first step in starting the cooperation was a workshop on identifying project needs, which was held at the Client's IT Centers. Technology Managers, responsible for the implementation of projects, went to the Client's headquarters to familiarise themselves with the internal systems and expectations, as well as to get to know the company from the inside – including its structures, projects, and executives and managers, which greatly facilitated and accelerated the building of relationships.

We then proceeded to gain a deeper understanding of the Client's business and technology needs, which enabled us to develop detailed competency profiles that best fit the projects' requirements. Together with the Client, we established the main project goals, and then selected the best specialists matching the created profiles.

We conducted an internal technical verification of our specialists to ensure that their skills and experience met the specific requirements of the project. After successfully completing this verification, we discussed detailed scopes of work with the newly assigned specialists and held a series of onboarding training sessions to prepare them for project work.

At the same time – in order to facilitate integration and management – we included the Site Management service in the process, which took direct care of the employees delegated to the Client. This division also acted as the main point of contact for the Client and our teams.

Periodic feedback conversations with the Client and our employees allowed us to monitor progress on an ongoing basis and respond quickly to new requirements, both business and technical. Through regular assessments and process updates, we are able to continuously improve the quality of our services, adapting to the Client's dynamically changing project environment.

Effects

After a thorough understanding of the Client's business and operational needs and an in-depth analysis and evaluation of the systems in place, we identified potential areas for improvement.

Main benefits of the cooperation

Providing technical support and maintenance of currently running systems, ensuring their continued effectiveness.

Designing a modern, distributed system architecture, increasing the scalability and flexibility of Client’s operations.

Performing migrations from an outdated technology stack to a modern .NET 8 environment, improving performance and application security.

Designing and implementing new user interfaces in React technology with the goal of making applications more intuitive and accessible.

Migration of existing services to the Azure cloud environment, in order to ensure better data availability and reduce infrastructure costs.

Optimising and improving integration with external systems, which improved data flow and collaboration between different platforms.

Developing and implementing Continuous Integration and Continuous Deployment (CI/CD) processes, maximising automation and the speed of implementation of changes to applications.