Helpdesk Specialist

Helpdesk Specialist

  • Mid
  • Warszawa
  • Infrastructure IT
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Our expectations

  • Minimum 1 year of experience in a similar position
  • Technical IT education or during IT studies
  • Knowledge of English at the level of min. B2
  • Very good knowledge of Windows systems and Office 365
  • Basic knowledge of TCP/IP issues 
  • Proficiency with computer hardware and software and knowledge of user access management processes
  • Basic knowledge of software: Jira, Redmine, GitLab, MS Teams

Nice to have

  • Basic knowledge of Apple systems (macOS, iOS)
  • Experience in software administration: Jira, GitLab, Testlink, Redmine, Workspace

Main responsibilities

  • Coordinating the onboarding of new employees from the technical side - creating accounts, issuing equipment, configuration support
  • Handling offboarding of employees - revoking privileges, verifying the return of equipment
  • Handling requests in ticketing systems, including those for workstations, printers and mobile devices
  • Providing local and remote IT support to employees for daily operations
  • Management of IT documentation and infrastructure
  • Working closely with other Internal IT units and the Backoffice
  • Occasional delegations to other company branches for on-site technical support.

What we offer

Unique atmosphere

Unique atmosphere

A good and friendly atmosphere in the company and the satisfaction of working with both departmental colleagues and direct superiors.

Team-building events

Team-building events

Large internal technology conferences, star parties and team outings.

Flexibility

Flexibility

Working hours are flexible and tailored to individual preferences. As is the mode of work delivery: remotely or in a hybrid model.

Development paths

Development paths

They are clear, straightforward and certainly not bumpy. Choose between a managerial or expert development path.

Certifications

Certifications

We facilitate the development of desired competencies, subsidize training and courses.

Security

Security

We have many years of experience in the market and implement national and international projects. We skillfully manage tasks and enable smooth allocation between projects.

Language lessons

Language lessons

For those who speak fluently and want to maintain this level or wish to develop their language skills, we enable free participation in language lessons. Are conducted in the modern and safe form of online meetings. Just learn IT!

Comfort at work

Comfort at work

Attractively decorated relaxation areas, available in the company's largest branches, to encourage relaxation during the day, and equipped kitchens with aromatic coffee.

Support for activity

Support for activity

We have soccer teams, we play championships, we have marathon runners and other active sports lovers on board. We support all passions.

Apply for the position

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